Unknown charge on my credit card, who is speakeasy?
Payment is collected immediately upon order placement, regardless of when the item ships. Charges will reflect Speakeasy Co. Speakeasy provides the opportunity for brands to own their own growth, customer relationships, and stay three-tier compliant. Speakeasy handles the technology, warehousing, and order fulfillment.
Why did i get a charge on my card if i didn't get a
confirmation email?
Oftentimes confirmation emails
may end up in spam folders. If you are unable to recover your confirmation or
order number please contact support@speakeasyco.com for further
assistance.
When will i receive my order
Orders are typically received within 3-15 business days from the purchase date. (Excluding
high volume/holiday seasons, presale/pre-orders, out-of-stock items, etc.)
A tracking email is provided once the order has been packed. It's recommended to follow that tracking closely for updates. Deliveries typically occur Monday-Friday between 8am-8pm. (carriers policies may vary)
How can i track my order? My tracking link isn't working.
A tracking email will be provided once the order has completed fulfillment.
Tracking provided will update when shipped and once an order has been received by the local carrier to their delivery depot.
Once received by local carrier, tracking will update regularly.
If the order is 5+ business days old and you've yet to receive tracking from Speakeasy Order Tracking, please check spam or contact support@speakeasyco.com for assistance.
Do i have to sign for my package
Yes, all alcohol shipments need to be accepted by an adult of at least 21 years of age.
We recommend shipping to a non gated address, whether it be a home or workplace, where
someone will be available during the day to receive the delivery. If a carrier is blocked by a gate from accessing your property it it still considered a delivery attempt.
Carriers will make up to 2-3 attempts at delivery before processing its return.
*We cannot ship to PO Boxes, Military Bases, or Walgreens/UPS/FedEx locations.
**Orders sent to those above locations risk being held or processed for return. Additional fees may apply
How can i cancel my order?
All sales are final; no returns or exchanges.
If order changes are needed, please reach out to support@speakeasyco.com within 2 hours of purchase.
Our team will do their best to accommodate any request.
However, please note that changes may not be possible after purchase and cannot be guaranteed. *Additional fees may apply
How do i change my delivery address?
Customers are responsible to provide accurate information at time of purchase. After purchase, order changes cannot be guaranteed.
Please reach out to support@speakeasyco.com right away if you need to request an address change. Please include the new shipping address in your request, and we will do our best to accommodate
Once an order has begun fulfillment (label printed) or has been shipped, changes may not be possible, as carrier policies vary and additional fees may apply.
Why can't you ship to my location
Due to rules and regulations, paired with carrier reach, we are limited to certain states and zip codes at this time. We hope to be able to expand our reach in the future!
What should i do if my order was returned?
A carrier will make up to 2-3 delivery attempts, requiring an adult (21+) signature. Deliveries are typically attempted Monday-Friday from 8 am to 9 pm; weekend only delivery is not available.
If returned due to address issues (invalid or incorrect), security gates, or unsuccessful delivery attempts where an adult 21+ signature is required, there is a $40 fee to have the order reshipped. We do not offer refunds on returned orders.
Kindly note we are charged $20 for the return shipping and an additional $20 should you choose to reship, the $40 reship fee covers the shipping costs associated with your order.
Contact support@speakeasyco.com for order assistance.
For more information, visit Shipping & Return Info page.
What should you do if your shipment is missing or
damaged?
In the event of a missing or damaged item upon delivery, photos are required which include the item(s), packaging, and invoice of the shipment received.
Report any delivery/shipment issue to support@speakeasyco.com
Issues must be reported within 10 days of delivery.
On any items missing/damaged a replacement will be offered based on availability or a refund for the amount paid for the item(s).
Unless specified as a Limited Edition sale, cosmetic damages to boxes or labels may not be covered and may be ineligible for refund or replacement.
In the event your package was not delivered, or damaged while in transit customers are responsible to report non delivery within 30 days of the shipping date.
After 30 days we are no longer able to offer a refund or replacement of said purchase.
Can i exchanged or return items purchased?
All sales are final. No returns or exchanges can be processed after delivery.
Why was i charged sales tax?
Sales tax is collected based on where the product is purchased from, regardless of the customer's location or shipping destination.
How can i make additions to or modify my order?
After a purchase, items within an order cannot be adjusted (added or substituted).
To make changes, you would need to place a separate order or request cancellation of the original purchase to support@speakeasyco.com
Once cancellation and refund have been confirmed, you can then place a new order for the desired quantity and bottles.
How can i add a gift message to my order?
Gift messaging option will be
presented at the cart page during checkout, prior to its purchase.
Gift messages cannot be added after purchase.
*Invoices within all packages do not include pricing.
Can i split my order to ship to two different locations?
We can not split shipments of a
single order placed. If different locations for shipment are required, two separate orders would need to be placed.
